Shipping & Returns

Processing & Shipping

Orders over $100 qualify for free shipping. Most packages will be shipped using Canada Post Expedited which will generate a tracking number and will be typically delivered in just a few days. 

Please allow for 1-2 days for your order to be processed before shipping, unless using local/ same day delivery through the third party company detailed below.

We will do everything we can to ship orders as early as possible but may be subject to factors outside of our control (eg weather).

We will keep customers updated on their orders as they go through processing and shipping.

All purchases will be shipped from Toronto, Ontario.

Shipping only in Canada (for now).

GTA Local/ Same Day Delivery

Sound Gallery offers local delivery within the GTA. Delivery fees are between $5.00 and $15.00 depending on location. 

Local delivery is handled by a third party delivery company. Please specify a day you will be home. If we don't have a specified day we will send out the same day or next day whichever is available to us. If a delivery goes out and you are not home to accept then you may be billed for the return of the delivery. Deliveries can also be left at a spot you chose and a photo will be taken on delivery. Please let us know if you do not need a signature on arrival. To get same day delivery, weather permitting, orders need to be in by 12:00 pm.

There are no refunds on delivery or shipping charges.

Returns

Returned items have to be in the original unopened box.

Returns must be within 10 days of receiving the item.

Return shipping costs are at the customers expense. 

Get in touch if you're looking to upgrade your current equipment, we may consider some trade-ins when upgrading. 

Contact

Direct contact reach out to george@soundgallery.ca